Here at Astromukti (also known as "we," "Astromukti Services Private Limited," "Astromukti," "website," or "application"), we take great pride in protecting your privacy. Whether a user is registered or not, Astromukti is committed to protecting the private information of its users, which includes astrologers, buyers, and customers. When you interact with our website or application, we use, save, and secure your data as described in this Privacy Policy.
You accept the conditions outlined in this Privacy Policy by using our services and gaining access to them. Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 are both complied with by this privacy statement. A privacy policy governing the gathering, use, storage, and transfer of sensitive personal data or information must be published by these requirements.
User’s Consent
This Privacy Policy, which is subject to periodic revision, regulates the data that is gathered from users, including personal identification numbers, contact information, date of birth, and any predictions that are generated based on the data they provide. You acknowledge that you have read, understood, and agree to the terms stated in this Privacy Policy by using the Astromukti website or application.
Please don't use our services if you disagree with the terms. Your unqualified consent to the collection, maintenance, use, processing, and disclosure of your personal and other information in line with this Privacy Policy is confirmed by your continuing use of Astromukti's platform.
Collection of Personal Information
To guarantee a smooth and customised experience, you must provide some details while creating a user profile on Astromukti. Your phone number is a required field for OTP (One-Time Password) verification, which guarantees the security and legitimacy of the registration procedure.
You also need to enter your date of birth (DOB), and first and last names. Although it is not required, supplying the date of birth enables a more personalized experience. You can still register and use Astromukti's services using your confirmed phone number even if you decide not to provide your DOB.
Purpose and Use of Data/Information Collection
Astromukti gathers this data to build a customised user profile that meets your requirements and tastes. Your provided data enables us to provide astrological insights and services that are specifically customised to your profile. You will still be able to use Astromukti's services with your verified phone number and your complete access to the platform even if you choose not to enter your date of birth.
Data Deletion
We at Astromukti respect your right to data ownership and privacy. By choosing the "Delete your account" option from the side menu, you can completely remove your Astromukti profile together with any related personal data. To finish the account deactivation process, adhere to the instructions. Please be aware that all linked data will be permanently wiped from our servers upon account deletion.
Voice Recording and Microphone Permission
With voice recordings, Astromukti provides a handy and innovative way for people to communicate with our astrologers. You can record your voice as audio and send it through the chat feature in place of typing out your questions. Your experience will be more intuitive and in line with natural communication techniques thanks to this functionality.
We need to have access to your device's
microphone to enable this feature. By giving our app permission to use your voice, you enable it to record audio, transform it into digital data, and process it appropriately. We will only use this information for the purposes specified in this policy since we are dedicated to maintaining your privacy.
Commitment to Privacy
Astromukti is dedicated to safeguarding the privacy of all users, regardless of whether they are visitors or registered users. We gather personally identifiable information (PII) to deliver precise astrological services and forecasts. We do, however, promise not to use this information for purposes other than providing the user with horoscope charts and forecasts, either directly or indirectly.
Your personal information is never sold or rented by Astromukti. We do not offer counselling or mental health therapy, and we strongly advise users who are having suicidal or self-harming thoughts to get help from a professional as soon as possible. Such people utilise our website at their own risk, and Astromukti disclaims all responsibility for any negative outcomes in these situations. Users' given information on mental health difficulties is not covered by confidentiality or non-disclosure agreements, and it may be shared with law enforcement authorities if necessary.
The accuracy of astrological predictions offered by astrologers on our platform is not guaranteed by Astromukti. Additionally, we disclaim all liability regarding the legitimacy of gemstones or other similar products that are sold on our website. These products or services are not covered by any warranty.
Information Collected by Astromukti
Your mobile number remains hidden from astrologers on the Astro Mukti platform. We strongly advise you not to share your number with anyone. If you decide to exchange personal numbers with an astrologer and experience any issues as a result, Astro Mukti will not be liable—you alone will be responsible. To ensure your safety, please avoid sharing personal contact details, as protecting your data is our utmost priority.
Information that can be used to identify a particular user is known as personally identifiable information or PII. Astromukti gathers this data through the following actions:
Your complete name, address, phone number, email address, date of birth, gender, location, photo, and any other sensitive personal data as specified by the Information Technology Rules, 2011 may be requested when you register for an account on Astromukti. To protect your profile and enable customised email and SMS services, this information is required. We might not be able to offer specific services if you don't register because we won't have your data.
You might be required to submit the aforementioned information when you make a reservation for a service using our Order Form, in addition to financial information such as bank account information, credit or debit card information, or information about alternative payment methods. This data is handled through a secure third-party gateway and is kept completely private.
Astromukti uses cookies to gather data that your browser saves to the hard disc of your computer. Additionally, we automatically record session data and other general information about your computer's internet connection. When you return to the website, cookies let our web server recognise your computer and remember things like the time and date of your visit, the pages you visited, and other session-related information.
Although you have the option to reject certain cookies, doing so might make it impossible for you to use some of our website's services. Cookies are used by us to show you ads that are tailored to your interests and to personalise your experience.
Third-Party Services: You may be sent to third-party platforms by certain Astromukti services. Your disclosure of any information on these platforms is subject to the privacy policies of each of them. Astromukti disclaims all responsibility for information exchanged with third parties being misused.
Public Information: We gather input, remarks, and any other data you choose to share on our website's public pages, blogs, articles, and forums. Since this information is available to all users and visitors, we recommend using caution when sharing it because it could be misused.
Miscellaneous Activities: Astromukti might gather more data that's required to solve particular user issues or deliver services. This data will only be used for the intended purpose and might not be included in your user profile.
Non-Personal Identifiable Information (Non-PII):
Information that does not allow for user identification is known as non-PII. When you visit our website, Astromukti gets information about you, including the URL of the last website you visited, your IP address or internet service provider, the kind of browser you're using, and your location. We use this data to run the website, diagnose connection issues, identify trends, compile demographic data, and enhance our offerings.
Usage of Information
Astromukti uses the data it collects for several purposes, including but not limited to:
1. Personalized Experience: Your personal information is used to improve our marketing and promotional activities, offer a personalized browsing experience, track user activity, and improve the services and content on our website.
2. Service Enhancement: To make website usage easier, offer personalised experiences, and guarantee the protection of sensitive information, we employ IP tracking information and cookie data.
3. Data Retention: Astromukti may keep all information it collects for as long as needed to satisfy legal requirements, tax regulations, evidential needs, or other justifiable reasons. This includes personally identifiable information (PII), user data, and other information about your use of our services.
4. Third-Party Analytics: To gauge traffic and usage patterns, Astromukti makes use of third-party analytics solutions. These systems gather anonymised logs, which make it impossible to pinpoint a specific user's identity.
5. Confidential Information: Astromukti takes precautions to safeguard any user-provided data that might be considered private. However, if there is a serious risk to a user's health or safety, if the law demands it, or if it's necessary to defend our rights and property, we might have to reveal this information.
Security Measures
At Astromukti, we take the protection of your personal information very seriously. We protect your data from unauthorised access by implementing appropriate security measures, both technological and physical. Payment details are processed via a secure SSL connection, and your data is kept on a secure server.
That being said, no data transmission can be assured to be 100% safe. Users are advised to use caution when disclosing any personal information, including login credentials. Regarding the security of communications received via the Internet, Astromukti bears no liability.
Children’s Privacy Policy
Users above the age of eighteen are the target audience for Astromukti's services. Although users under 18 may be able to access certain service information, children under the age of thirteen should not use our website.
We do not intentionally gather personal data from minors younger than thirteen. If you are a parent or legal guardian and you find that your under-13 kid has submitted personal information on our website, please get in touch with us right away. We'll take action to remove such data from our documentation.
Data Sharing and Disclosure
Your personal information is never rented or sold to outside parties by Astromukti. However, if third-party service providers help us perform our services, we might disclose your information to them. These service providers have an agreement in place requiring them to keep your information private and use it only for the purposes for which it was provided.
If mandated by law, or if we sincerely believe that disclosing this information is essential to uphold our legal rights, defend our interests, stop fraud, or guarantee the security of our users, we may also share your information with government authorities or law enforcement agencies
Third-Party Websites and Services
Links to external websites or services that are not run or under our control may appear on Astromukti. Such websites or services operated by third parties are not covered by this privacy statement. We advise you to check the privacy policies of any websites or services you visit that are owned by third parties. The content or privacy policies of these websites or services are not within the control of Astromukti.
User Rights
You have the following rights regarding your personal information as an Astromukti user:
1. Access: You can ask to see the personal data we have on file about yourself. You can ask for a copy of this data as well.
2. Correction: You have the right to ask that we update or rectify any inaccurate or incomplete personal information we may hold on you.
3. Deletion: In certain situations, such as when the data is no longer required for the purposes for which it was obtained or if you withdraw your consent, you have the right to request that your personal information be deleted.
4. Right of objection: You are entitled to object to the processing of your data where it is done so for direct marketing purposes, legitimate interests, or profiling.
5. Portability: You can ask to have your data transferred to another data controller in a format that is machine-readable, frequently used, and organised.
If you would like to use any of these rights, please email support@astromukti.com. We will reply to your request as soon as possible, as per the terms of the relevant legislation.
Changes to the Privacy Policy
At any time, Astromukti retains the right to amend or change this privacy statement. Any updates will be announced on this page, and the date "Last Updated" at the top will be updated as well. We recommend that you periodically review this Privacy Policy to remain aware of how we are safeguarding your information. If this Privacy Policy is updated, your continuing use of Astromukti's services will be interpreted as your acceptance of the updated terms.
Grievance Redressal
You can get in touch with our Grievance Officer if you have any questions or complaints about how your personal information is handled or about anything in this privacy policy. In addition to handling consumer complaints, the Grievance Officer is in charge of making sure that all relevant rules and regulations are followed.
Disclaimer
Astromukti works hard to uphold the highest standards of data security and protect your personal information. However, because data transfer over the internet carries inherent dangers, we are unable to guarantee the complete security of your information. You acknowledge and accept these risks by using our services.
Astromukti disclaims all liability for any illegal access, disclosure, modification, or loss of your data as a result of malicious activities, hacking, viruses, or other third-party actions. We advise you to take the necessary precautions to safeguard your data, such as using secure passwords and not disclosing your login information.
Additionally, Astromukti disclaims all liability for any loss or harm brought on by your reliance on astrological forecasts or the veracity of goods and services found on our platform. When deciding what to buy from third-party merchants or make judgements on astrological insights, users are recommended to exercise caution and good judgment.
Conclusion
Astromukti is dedicated to safeguarding the confidentiality of your data and maintaining your privacy. We respect your confidence and work hard to keep our methods for collecting, using, and disclosing data open and honest. By utilising our app or website, you agree to the terms stated in this privacy statement.
We urge you to carefully read our privacy statement and get in touch with us if you have any questions or concerns. We value your privacy and are available to assist you in confidently navigating the Astromukti experience.
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